5 Star Hotel with 300 Rooms, March 2023
The General Manager of the Hotel contacted us as he was not satisfied with the performance of the sales team, he requested us to organize a training to improve the sales skills of the sales team.
As a result of our evaluations at the end of the interviews we made with the Sales Director, department managers and some field sales team, we determined that the problem was because of a lack of communication between the intermediate managers and the field team rather than the lack of sales skills.
We found out that the field team has the potential to make the sale, but due to the fear of making mistakes and negative evaluations, they constantly need to confirm with their intermediate managers, so they return to their customers late and therefore miss out on many potential jobs.
We solved the problem in a very short time with the communication-oriented coaching trainings we organized for both groups. By coaching their teams, the division leaders revealed their true sales potential, the field team’s self-confidence increased, and they became a team that listened to each other better with positive communication within the team.
5 Star Hotel with 180 Rooms, December 2022
The management of a newly opened 5-star international hotel in its region contacted us for a training organization in order to increase their room and f&b revenues. They stated that they created “upselling” programs within the hotel in the relevant department regions, but they could not achieve success.
As a result of the evaluation we made with the hotel team, we observed that the training of the teams on “upselling” was insufficient and therefore their communication with the guests was at a low level, and the hotels they created were not financially successful.
As the B-rain Team, we first matched the dynamics of the “upselling” program, which we prepared specifically for the business, with the hotel features. After transferring this program to the teams theoretically, our expert advisors to both teams provided the necessary equipment for the teams to be successful in front of the guests with role practices that include both skills and behavioral models.
The hotel achieved the goals we shared within 3 months, both financially and in terms of guest satisfaction.
2 5-Star Hotels with 200 Rooms, April 2023
Two new hotel managements with national brands contacted us in order to improve the hospitality skills of the service teams and to add a corporate identity to these processes.
After the evaluation meetings we held with the management teams, we designed a basic, innovative, sustainable training based on a culture of hospitality and service that reflects the corporate values of the structure, which can be easily transferred to the teams that change during the seasons.
Our team completed the training of more than 200 service personnel and the trainer staff who will carry out this training in both hotels in a short period of 7 days and made them ready for a busy season. We are also very happy with the guest evaluation reports, which we saw rapidly increasing afterwards.
